Field Services

US and International coverage that is an extension of your IT operations.

In a complex and fast-paced world, you need a technology partner who takes a different approach; one who understands your needs, fits into your culture and provides the services you need when you need them.

Enter DiverseNet. We are unique. We are an international on-site Field Technician Services company that manages and supports our client’s IT strategies in the field. When you partner with us, we will deliver expert advice and decades of experience in all market sectors.

Why DiverseNet?

DiverseNet is dedicated to deploying the right tech, in the right place, at the right time, with the right skill set and the right tools to get the job done right…the first time.

Alignment

We are unique because we commit to learning, understanding and embracing our client’s culture, requirements and expectations to carefully craft the right process, engage the right people and incorporate the right technology for a seamless experience.

Lifecycle Management

We are unique because we manage the entire deployment and lifecycle of your technology. We are with you from Intelligent planning, rollout, maintenance and upgrades, all the way through equipment disposal.

Communication

We are unique because we understand that issues will exist, things will change and audibles will need to be called. We work WITH our clients. Our mantra is 100% Communication, 100% Commitment, 100% of the time.

Types of Work

  • Flat panel installation
  • Media player troubleshooting
  • Low voltage cabling
  • Rack and stack
  • Troubleshooting
  • Imaging services
  • Full system installation
  • Pin pad replacement / troubleshooting
  • Kitchen technology installation
  • Headset and drive thru detectors
  • Stand alone and in wall kiosk installation
  • Advanced troubleshooting
  • Camera installation
  • Speaker and microphone installation
  • Full system installation
  • VoIP and POTS service
  • IP and analog camera installation
  • Break/fix service

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Our Process

1. Assess

We collaborate with you to understand your end goals and determine if we are good partners for each other. We, together, develop a roadmap to successfully reach those goals.

2. Onboard

Proper documentation and setting expectations are critical to the success of our partnership. DiverseNet leadership and your assigned Key Account Manager (KAM) will document the necessary steps in the SOW and deliverables.

3. Proof of Concept

With the onboarding complete, we will perform a proof of concept to prove out the SOW steps are correct. If necessary, we will tweak and retest until we get a proven SOW.

4. Steady State SOW

The SOW has been proven and we are in steady state to perform the SOW.

5. Data Analytics

The data shows our performance. We track On Time %, First Run Rate, Time to Staff, Average Time on Site and more.

6. Evolve

We use all the data from the initial onboarding through analytics to continuously improve the process and the SOW to drive efficiency and lower costs.

To learn more about how to work together, book a meeting with our engineering team.

Partner With Us

Want a great partner? Let's talk!

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